Refund policy

Return Window:

We accept returns within 30 days of delivery.

Eligibility:

To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging.

 

Return Process:

Customers must contact our customer service team to request a return authorization by calling +27 82 072 2097. Alternatively, you can email us at info@puchu.co.za.

 

Please note that original shipping fees are non-refundable, unless the return is due to an error on our part.​

 

Exchanges:

We currently do not offer exchanges. To exchange an item, customers should follow the return process and place a new order for the desired item.​

 

Damaged or Defective Items:

If your item arrives damaged or defective, please contact us immediately with photos of the issue. We will provide a replacement or issue a refund as needed.​

 

Final Sale Items:

Certain items may be marked as final sale and are not eligible for return or exchange. This will be clearly stated in the product description.